Payment Methods

At Icoskin, we offer secure and convenient payment options to make your shopping experience seamless. All transactions are protected by industry-leading encryption technology.

Accepted Payment Methods

Payment Security

Your payment security is our top priority. All transactions on icoskin.com are protected by multiple layers of security:

• 256-bit SSL Encryption: All payment data is encrypted using the same technology trusted by banks worldwide
• PCI DSS Level 1 Compliance: Our payment infrastructure meets the highest Payment Card Industry security standards
• Secure Payment Gateway: Transactions are processed by Snipcart, a certified PCI-compliant payment processor
• No Card Storage: We never store your complete card details on our servers—payment information is handled exclusively by our secure payment provider
• 3D Secure Authentication: Additional verification for eligible cards provides an extra layer of fraud protection

Currency

All prices on our website are displayed and charged in British Pounds Sterling (GBP - £). Prices include VAT at the current UK rate.

If you're paying from outside the United Kingdom, please be aware that your bank or card issuer may apply their own exchange rate and foreign transaction fees. These charges are determined by your financial institution, not by Icoskin.

When Will I Be Charged?

Your payment method will be charged immediately upon placing your order. You'll receive an email confirmation once the payment is successfully processed, typically within a few minutes.

For digital wallet payments (PayPal, Apple Pay, Google Pay), authorisation happens instantly through your wallet provider's secure authentication system.

Payment Issues

If your payment is declined, common reasons include:

• Insufficient funds in your account
• Incorrect card details entered (number, expiry date, or CVV)
• Card expired, cancelled, or blocked by your bank
• Bank security measures triggered for online purchases
• Billing address doesn't match your card records
• Daily spending limit exceeded

How to resolve payment issues:

1. Double-check all card details are entered correctly, including the 3-digit security code
2. Ensure your billing address matches exactly what's on file with your card issuer
3. Try an alternative payment method (different card or digital wallet)
4. Contact your bank to authorise online transactions or increase spending limits
5. Clear your browser cache and try again, or use a different browser
6. If issues persist, contact our support team for assistance

Refunds

Approved refunds will be processed back to your original payment method within 5-7 business days of approval. The time it takes for the refund to appear in your account depends on your card issuer or payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Apple Pay/Google Pay: 5-10 business days (processed to linked card)

For more information about returns and refunds, please visit our

page.

Promotional Codes & Discounts

Promotional codes can be entered during checkout in the designated discount field. Please note:

• Only one promotional code can be used per order
• Codes are case-sensitive and must be entered exactly as provided
• Some codes may have minimum purchase requirements or expiry dates
• Promotional codes cannot be applied retroactively to completed orders