Terms & Conditions

Last Updated: 1 January 2024

Welcome to icoskin.com. These Terms and Conditions govern your use of our website and the purchase of products from Icoskin Ltd. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before making any purchase.

1. About Us

2. Definitions

• "We", "us", "our" refers to Icoskin Ltd
• "You", "your" refers to the customer or website user
• "Products" refers to the LED face masks and accessories we sell
• "Website" refers to icoskin.com
• "Order" refers to your request to purchase products from us
• "Contract" refers to the binding agreement between you and us for the sale of products

3. Contract Formation

When you place an order on our website:

1. Your order is an offer to purchase our products
2. We'll send an acknowledgement email confirming we've received your order—this is not acceptance
3. A binding contract is formed only when we dispatch your order and send a shipping confirmation email
4. We reserve the right to decline orders for any reason, including stock availability, suspected fraud, or pricing errors

4. Pricing & Payment

Prices:

• All prices are displayed in British Pounds Sterling (GBP) and include VAT at the current UK rate (20%)
• Prices may change at any time, but confirmed orders will be honoured at the price shown at checkout
• We take reasonable care to ensure prices are accurate, but errors may occur. If we discover a pricing error, we'll contact you before processing your order
• Shipping costs are calculated and displayed before you complete your purchase

Payment:

• Payment is taken immediately when you place your order
• We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay
• All payments are processed securely through our PCI-compliant payment provider
• Products remain our property until payment is received in full

5. Delivery

• We currently deliver to addresses within the United Kingdom
• Delivery timeframes are estimates and not guaranteed (typically 2-4 business days for standard delivery)
• Risk of loss passes to you upon delivery
• You must ensure someone is available to receive the delivery, or arrange for a safe place
• Full delivery terms are available in our
  Shipping Policy

6. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order:

• Before delivery: Cancel at any time for a full refund
• After delivery: You have 14 days from receipt to cancel for any reason
• To cancel, notify us in writing (email is acceptable) stating your wish to cancel
• You must return the product within 14 days of notifying us of cancellation
• We extend this to a 30-day money-back guarantee—see our
  Returns & Exchanges
  policy

7. Product Descriptions & Use

• We make every effort to display products accurately, but slight variations may occur
• Product images are for illustration purposes; actual appearance may vary slightly
• Products are intended for personal, domestic use only—not for resale or commercial use
• You must follow all product instructions and safety warnings
• Our products are intended for adult use (18+) only

8. Health & Safety Disclaimers

LED light therapy devices are generally safe, but please note:

• Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease
• Results may vary between individuals
• Consult your doctor before use if you have epilepsy, are taking photosensitising medications, are pregnant, or have any medical concerns
• Do not use if you have a history of light sensitivity or are currently undergoing treatment that increases light sensitivity
• Keep eyes closed during use despite built-in eye protection
• We are not liable for any adverse effects resulting from failure to follow product instructions

9. Limitation of Liability

To the fullest extent permitted by law:

• Our liability for any claim arising from purchase or use of products is limited to the price you paid
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for any damage caused by misuse, failure to follow instructions, or use contrary to warnings
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected.

10. Intellectual Property

All content on our website—including text, images, logos, product designs, and software—is owned by or licensed to Icoskin Ltd and is protected by copyright and trademark laws. You may not reproduce, distribute, or commercially exploit any content without our written permission. See our

page for details.

11. Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or other harmful code
• Use automated systems (bots, scrapers) to access the site
• Interfere with the proper operation of the website
• Provide false information when placing orders

12. Data Protection

We process your personal data in accordance with UK GDPR and our

. By placing an order, you consent to the processing of your data as described in that policy.

13. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. The terms in force at the time of your order will apply to that purchase.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

15. Governing Law & Disputes

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers may bring claims in their local courts if entitled by law.

Alternative Dispute Resolution: If you have a complaint that we cannot resolve directly, you may be able to submit it to an alternative dispute resolution (ADR) provider. The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/odr.

16. Contact Us